Resume
Brandon Bates
Owosso, Michigan
(517) 614-1396
bbautomate@outlook.com
Experience
TechSmith Corporation
Systems Engineer, Infrastructure
May 2019 - Present
Responsibilities
- Collaborate with Software Development Leadership and Development Staff on Cloud SaaS offerings
- Propose and implement new architecture to support Software Development efforts
- Create, monitor, and troubleshoot service performance, availability, and exception based sensors
- Automate tasks and processes across the organization with the use of PowerShell. e.g. Azure Cloud Infrastructure creation/configuration, API integrations, User Account Management, GDPR Compliance, Auditing
- Correlate failures with bugs in code
- Document, diagram, and share out service infrastructure with the organization
- Train and Mentor new additions to IT Staff
- Participate in SAFe program increment planning
Skills
- Proficient
- PowerShell (Windows and Core)
- Interacting With Restful APIs
- Azure
- SQL (Database, Failover Groups, Elastic Pools, Geo-Replication)
- App Service (Automated-Scaling, Deployment, Kudu, Configuration)
- Azure CDN (Configuration and Management)
- Redis Cache for Azure
- Active Directory (User Account, Enterprise Applications (SSO), App Registrations (Service Principal administration))
- Application Insight/Log Analytics (Kusto Querying)
- Cost Analysis
- Monitor
- Azure DevOps (Release Pipelines)
- Github
- PRTG
- Learning
- C# (Confident in ability to read and navigate)
- Kubernetes (Able to manage cluster certificates, monitor deployments and pod health)
- Flux
- Helm
- Keda
- Prometheus
- Terraform
Support Engineer, IT
April 2018 - May 2019
Responsibilities
- Tier 1 and 2 internal support
- Triage Tier 1 and 2 service and incident requests
- Train and mentor other Support Engineers and Interns
- Administer System Center Configuration Manager ecosystem, Task Sequences, System Imaging, and Patch Automation
- Automate IT Processes. e.g. User onboarding and offboarding, Ticket Orchestration
- Windows and MacOS Administration
- Internal User Support
- Network Switch Administration (HP Procurve and Cisco, Configuration, ACLs, and Vlan management)
- Administer VMware Virtual Machines
Skills
- System Center Suite
- Configuration Manager
- Service Manager
- Orchestrator
- Operations Manager
- HP CLI
- PowerShell
- Windows Server 2012, 2012R2, 2016
- VMware vSphere
Information Technology Specialist
January 2015 - April 2018
Responsibilities
- Assisting IT team with Agile Kanban ticketing system (Kayako and System Center Service Manager).
- Management of end user accounts and systems.
- Maintain and Administer internal VoIP call center.
- Provide training and documentation to staff.
- Administer company images and software deployments through System Center Configuration Manager.
- Design and Implement conference room technology
- IT Department Accounting
- Assist IT Interns
Skills
- ShoreTel VOIP
- Windows 7, 8, 8.1, 10
Information Technology Specialist Intern
February 2014 - January 2015
Responsibilities
- End User Support
- Asset Procurement, Management, and Tracking
- Provision User Accounts and Software
Education
Baker College of Owosso
2012-2015 & 2021-Present
Bachelor of Science | Information Technology and Security