Brandon Bates

Owosso, Michigan
(517) 614-1396


TechSmith Corporation

Systems Engineer, Infrastructure

May 2019 - Present


  • Collaborate with Software Development Leadership and Development Staff on Cloud SaaS offerings
  • Propose and implement new architecture to support Software Development efforts
  • Create, monitor, and troubleshoot service performance, availability, and exception based sensors
  • Automate tasks and processes across the organization with the use of PowerShell. e.g. Azure Cloud Infrastructure creation/configuration, API integrations, User Account Management, GDPR Compliance, Auditing
  • Correlate failures with bugs in code
  • Document, diagram, and share out service infrastructure with the organization
  • Train and Mentor new additions to IT Staff
  • Participate in SAFe program increment planning


  • Proficient
    • PowerShell (Windows and Core)
    • Interacting With Restful APIs
    • Azure
      • SQL (Database, Failover Groups, Elastic Pools, Geo-Replication)
      • App Service (Automated-Scaling, Deployment, Kudu, Configuration)
      • Azure CDN (Configuration and Management)
      • Redis Cache for Azure
      • Active Directory (User Account, Enterprise Applications (SSO), App Registrations (Service Principal administration))
      • Application Insight/Log Analytics (Kusto Querying)
      • Cost Analysis
      • Monitor
    • Azure DevOps (Release Pipelines)
    • Github
    • PRTG
  • Learning
    • C# (Confident in ability to read and navigate)
    • Kubernetes (Able to manage cluster certificates, monitor deployments and pod health)
      • Flux
      • Helm
      • Keda
      • Prometheus
    • Terraform

Support Engineer, IT

April 2018 - May 2019


  • Tier 1 and 2 internal support
  • Triage Tier 1 and 2 service and incident requests
  • Train and mentor other Support Engineers and Interns
  • Administer System Center Configuration Manager ecosystem, Task Sequences, System Imaging, and Patch Automation
  • Automate IT Processes. e.g. User onboarding and offboarding, Ticket Orchestration
  • Windows and MacOS Administration
  • Internal User Support
  • Network Switch Administration (HP Procurve and Cisco, Configuration, ACLs, and Vlan management)
  • Administer VMware Virtual Machines


  • System Center Suite
    • Configuration Manager
    • Service Manager
    • Orchestrator
    • Operations Manager
  • HP CLI
  • PowerShell
  • Windows Server 2012, 2012R2, 2016
  • VMware vSphere

Information Technology Specialist

January 2015 - April 2018


  • Assisting IT team with Agile Kanban ticketing system (Kayako and System Center Service Manager).
  • Management of end user accounts and systems.
  • Maintain and Administer internal VoIP call center.
  • Provide training and documentation to staff.
  • Administer company images and software deployments through System Center Configuration Manager.
  • Design and Implement conference room technology
  • IT Department Accounting
  • Assist IT Interns


  • ShoreTel VOIP
  • Windows 7, 8, 8.1, 10

Information Technology Specialist Intern

February 2014 - January 2015


  • End User Support
  • Asset Procurement, Management, and Tracking
  • Provision User Accounts and Software


Baker College of Owosso
2012-2015 & 2021-Present
Bachelor of Science | Information Technology and Security